Canon launches enhanced customer service initiative in the Middle East

Canon Middle East enhances customer experience with uninterrupted home delivery, creative activations and on-time remote service for business customers

Canon, Customer service, Middle East, UAE, Channel

As more people work from home, the need for seamless work efficiency is more important than ever just as they need to find innovative ways to keep themselves and their little ones engaged.

Canon Middle East, the leader in printing and imaging solutions, has risen to the challenge through its suite of value-added offerings to ensure customers can conduct work smoothly during the current environment.

Through its strengthened online offerings, customers can order a wide range of Canon products, from home and photo printers to inks, toners and paper. Furthermore, with an increase in demand for streaming solutions – for anything from online group gym sessions to music performances – as well as vlogging, Canon offers its full line of imaging solutions all delivered to their doorstep.   

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Canon is also supporting business customers through its increased remote technical support team who are well equipped to deal with most issues over the phone and through Canon’s unique remote support system that is inbuilt in the machines to avoid unnecessary service visits.

During this time of uncertainty, it can be difficult to find new ways to keep families entertained whilst remaining indoors. With many looking to learn new skills and keep minds active, Canon Academy moved all its workshops online introducing the ‘Creative Home Photography’ series, in a move to support customers with inspiring learning experiences at home and opening doors to learn from the knowledge and experience of experts.

Additionally, Canon’s Creative Park is perfect for the current period which supports parents with fun ways to keep kids engaged and entertained with thousands of fun papercraft kits available through the website and mobile app, to bring the whole family together creatively. From personalised greeting cards and calendars to picture frames and 3D art, Creative Park makes crafting simple and fun with easy to follow instructions. From tiny tots to seasoned crafters, Creative Park has something that will challenge and inspire people of all ages to unleash their creativity.

Little ones can also learn new skills by being part of the Canon Juniors Academy, which helps train young aspiring photographers to capture powerful imagery and bring their stories to life.

Anurag Agrawal, managing director, Canon Middle East and Turkey, said: “Ensuring the well-being of our customers, business partners and employees is our priority during these current times, and reflects our global, corporate philosophy of kyosei which means living and working together for the common good. We are offering several initiatives in solidarity with our customers and business partners to ensure that they can continue to work productively even from home.”

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