Avaya and Microsoft sign partnership to bring contact centre services to the cloud in the GCC

Launched during GITEX Technology Week, the Avaya IX-CC offering will be hosted in UAE Azure data centres

(L) Sherif Tawfik, executive director, channel, alliances, startups and SMEs at Microsoft UAE and (R) Ahmed Helmy, chief technology officer from Avaya International
(L) Sherif Tawfik, executive director, channel, alliances, startups and SMEs at Microsoft UAE and (R) Ahmed Helmy, chief technology officer from Avaya International

Avaya Holdings Corp and Microsoft will join forces to bring contact centre services to the cloud in the Gulf Cooperation Council (GCC), the companies revealed at GITEX Technology Week.

Avaya IX-CC, a next generation Contact Center as a Service platform, will be available on Azure, hosted in Microsoft’s cloud data centres in Abu Dhabi and Dubai. The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.

The two companies are working to integrate the Avaya IX-CC platform with Azure. The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.

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Avaya international CTO Ahmed Helmy said in a statement: "Our partnership with Microsoft allows us to expand our feature-rich applications on a cloud-based microservices architecture and platform – giving our customers the flexibility in deployment they have come to expect from our brand. They will also have the welcome assurance and flexibility to run their workloads across multiple clouds."

"Through our work with Avaya, Microsoft now has the opportunity through our marketplace to offer enterprise-grade CCaaS solutions to businesses of any size delivered through Avaya and running on our Azure cloud," said Sherif Tawfik, executive director, channel, alliances, startups, and SMEs.

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