Avaya delivers private cloud UC&C platform for Standard Chartered
Banking giant to enable unified communication across multiple client touch points
Standard Chartered has implemented Avaya OneCloud Private platform, enabling the banking giant to host unified communications and contact centre solutions on its own private cloud.
As Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017.
“Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place,” said Stuart Beaumont, global head, voice & virtual, Standard Chartered. “This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.”
Avaya OneCloud Private provides the global platform that Standard Chartered needs and deploys it securely within the Bank’s environment.
Nidal Abou-Ltaif, president, Avaya International, said, “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya’s cloud offerings.”
Avaya offers standard reference architectures—or customers can team up with Avaya global experts to design a custom solution.