Avaya promotes solutions for Egypt’s growing services economy

Vendor’s showcase of its platforms at Cairo ICT will enable organisations of all sizes to create impactful customer and employee engagement

Avaya says it will  promote social network for chatbots at Cairo ICT 2018 .
Avaya says it will promote social network for chatbots at Cairo ICT 2018 .

Avaya Holdings Corp, has announced its participation at the Cairo ICT 2018 conference, where it will present cutting-edge technologies that enable impactful customer and employee experiences.

The technology conference will take place at the Egypt International Exhibition Centre from November 25 to 28.

According to the vendor, it will demonstrate a number of industry-first platforms that unify unified communications (UC) and contact centre (CC), enabling the seamless transition of communications between customer-facing employees and internal teams.

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Avaya said it will also promote social network for chatbots a huge step forward in customer self-service, as well as several industry-specific use cases that highlight innovations in workflows, customer engagement and customer relationship management.

Fadi Hani, vice president, Middle East, Africa and Turkey at Avaya, said: “The ICT market in Egypt is growing by leaps and bounds as the country continues to adopt smart, connected business solutions. At the same time, organisations are increasingly looking to deliver more rewarding and consistent customer experiences through the use of technology.”

Hani added that these experiences are key to driving customer loyalty, while also boosting employee productivity and engagement. “Avaya’s strengths in this arena are built upon years of experience working with businesses of all sizes in Egypt to seize the opportunities of the connected world,” he said.

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