ChannelMEAwards 2019: Jumbo Electronics is Power Retailer of the Year
Jumbo Electronics won the award for Power Retailer of the Year at Channel Middle East Awards 2019. Jumbo is an omni-channel retailer with an e-commerce portal and 14 retail stores located in the most important shopping destinations adequately covering major cities of UAE (Dubai, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah.
The judges commended the retailer for delivering outstanding retail services to customers through the digitisation of marketing activities, promotions and offers.
"This award reinforces Jumbo’s continuous commitment to enhance customer experience through a combination of offline and online experiences. It further encourages us to continue to improve the in-store experience by helping customers to touch and try products before they buy. This is a key advantage for OmniChannel retailers like us compared to pure e-commerce players. Our Endless Aisle program is also especially beneficial for customers who can buy products from any store even if they may not be available on the shelves. This award is a dedication to the entire team at Jumbo and without their continuous hard work and commitment we wouldn’t have made it this far," said Pankaj Kumar, head of OmniChannel retail, Jumbo Group.
The retailer also has a service center and B2B division, covering 360 degrees of IT footprint. Jumbo is planning to expand its presence outside of UAE in the coming months and strengthen its OmniChannel experience through faster and more efficient customer service.