Oracle launches Digital Assistant
AI-driven digital assistant will provide deep support for enterprise workers and customers
Oracle has launched a digital assistant to support Oracle users and customers, which will sit on top of its business applications, at Oracle Open World.
The Oracle Digital Assistant will enable companies to build personalized digital assistants to help employees work smarter and more productively.
The digital assistant can be trained to support domain skills from multiple applications such as HR, ERP, CRM and CX, and is built on the Oracle Cloud Infrastructure.
The assistant will leverage AI algorithms to understand context, derive intent, and identify and learn user behaviour and patterns. This will enable it to automate routine tasks proactively, such as expense approvals and meeting reschedules, on behalf of the user.
The company says that Oracle Digital Assistant goes beyond standard chatbots and simple linear responses, and instead will apply AI for natural language processing (NLP), natural language understanding (NLU) and machine learning (ML), and will become a digital assistant that can ‘span the enterprise'.
Users can converse with the Oracle Digital Assistant via the voice interface but it is platform agnostic and is equally optimized to support popular messaging platforms including Slack, Facebook Messenger, WeChat, and Alexa. Analytics are built-in so businesses can monitor usage to gain real time insights into user behaviour and app performance, for continued analysis and improvements.
"This is the next evolution of chatbots and a major milestone in delivering a smart digital assistant for the enterprise," said Suhas Uliyar, vice president of AI, Bots, Mobile, Product Management, Oracle. "Oracle Digital Assistant has the power to transform organisations, helping our customers achieve greater productivity and enriched user experiences."